Refund Policy

Once an advertising booking is confirmed, we do not offer discretionary refunds if you change your mind, cancel voluntarily or choose not to use the advertising space. This applies only where permitted by law and does not override your agreed order or statutory rights.

The minimum term, payment schedule and any cancellation charges must be made clear in your written order before you accept it. Any cancellation charge must be lawful and fair.

• This policy does not exclude refunds, price reductions or other remedies required by law, including where services are not provided with reasonable care and skill or as agreed.
• If you book as a consumer rather than for your business, any applicable distance-selling cancellation rights still apply. We will provide any required cancellation information before you commit.
• If we cancel and cannot provide the agreed service, we will refund the prepaid, unused service, subject to any other remedies required by law.

Email info@onroad.media with your name, booking reference if you have one, and the reason for your request. Do not send card details. We will review your request against your order and the law. See our Terms & Conditions.